It is a frustrating experience when your tracking says “Delivered” but there is no package at your door. In the rare event that your new gear goes missing, follow this step-by-step checklist to help us locate it.
1. The “Wait and Look” Check
Before reporting a package as lost, please perform these quick checks, as many “missing” packages are found within a few hours:
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Check the surrounding area: Couriers often tuck gadget boxes behind pillars, planters, or side doors to keep them out of sight from the street.
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Ask neighbors/reception: It is common for couriers to leave packages with a neighbor or a building manager for safekeeping.
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Wait 24 Hours: Sometimes, a courier will mark a package as “Delivered” when they are still a few blocks away or at the end of their shift. It often shows up the following morning.
2. Verify the Shipping Address
Check your Order Confirmation email to ensure the shipping address was 100% correct. Even a small typo in a house number or zip code can lead to a delivery at the wrong location.
3. Contact the Courier Directly
The fastest way to find a missing box is to call the local branch of the courier (UPS, FedEx, DHL, etc.) that handled the delivery.
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Give them your Tracking Number.
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Ask for the GPS coordinates of the delivery. Most modern scanners record exactly where the package was dropped off. This can quickly confirm if it was left at the wrong house.
4. How to File a Claim with Us
If you have checked your surroundings and contacted the courier but still have no package, we need to open a formal investigation.
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Contact Support: Message us via Live Chat or Email within 3 days of the “Delivered” status.
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Provide Your Details: Include your Order Number and a brief confirmation that you have checked with neighbors and the carrier.
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The Investigation: We will open a “trace” with the shipping company. This process typically takes 3–5 business days.
5. Resolution
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If the package is found: The courier will retrieve and redeliver it to you.
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If the package is declared lost: We will ship out a replacement of your gadgets immediately. If the item is out of stock, we will issue a full refund.
Important Security Notes
Theft/Porch Piracy If the courier confirms the package was delivered to the correct address but it was stolen from your property, we recommend filing a Police Report. We may require a copy of this report to process a replacement for high-value electronics.
Signature Required Gear For your protection, our most expensive gadgets (like laptops and high-end GPUs) are shipped with Signature Required. If no one is home to sign, the courier will not leave the package, significantly reducing the risk of loss.
Pro Tip: If you live in an area where package theft is common, consider using a Secure Pickup Point or a “Hold for Pickup” location provided by the courier for your next tech purchase.
