Changed your mind? It happens to the best of us. Whether you found a better color or accidentally ordered two of everything, here is how to cancel your order before it ships.
Step 1: Head to Your Dashboard
Log in to your account and hover over your profile icon in the top right corner. Click on “My Orders” from the dropdown menu.
Step 2: Locate Your Order
In your order list, find the item you wish to cancel.
-
Note: You can only cancel orders that are currently marked as “Pending” or “On Hold.” If the status is “Processing” or “Completed,” the ship has likely sailed (literally), and you’ll need to initiate a return instead.
Step 3: Click the Cancel Button
In the Actions column next to your order details, you will see a button labeled “Cancel.” Click it.
Step 4: Confirm the Cancellation
A confirmation prompt will appear asking if you’re sure. Once you click “Yes,” the page will refresh, and your order status will update to “Cancelled.”
Step 5: Check Your Refund
-
For unpaid orders: No further action is needed.
-
For paid orders: If you used an online payment gateway (like Stripe or PayPal), the refund is usually triggered automatically. Depending on your bank, it may take 3-5 business days to see the funds back in your account.
